Spread bets and CFDs are complex instruments and come with a high risk of losing money rapidly due to leverage. 70% of retail investor accounts lose money when trading spread bets and CFDs with this provider. You should consider whether you understand how spread bets and CFDs work and whether you can afford to take the high risk of losing your money.

Better information. Better trading

CUSTOMER CARE

Certain customers may face particular challenges due to their personal circumstances, and we aim to support all customers to the best of our abilities. If there are any changes in your personal circumstances, we encourage you to inform us.

Here are some examples of customer characteristics for which we may be able to offer additional support:

Health:

  • Physical disability
  • Severe or long-term illness
  • Hearing or visual impairment
  • Mental health conditions
  • Addiction

Life events:

  • Retirement
  • Income Shock
  • Relationship Breakdown

Financial Resilience:

  • Over-indebtedness
  • Inadequate income (outgoings exceed income) or erratic income
  • Low savings

Capability:

  • Lack of Digital Skills
  • Low knowledge or confidence in managing finances

Additionally, for those engaged in CFD trading, spread betting, or any other forms of short-term or day trading, certain challenges may be even more acute, including:

  • Incurring losses that are unaffordable
  • Using funds meant for essential expenses, such as household costs, for trading
  • Neglecting work or family responsibilities to prioritise trading
  • Compulsively monitoring trades

Indicators that you may be experiencing challenges:

  • Putting your and your family’s financial stability at risk to fund trades
  • Placing larger trades to recoup losses
  • Hiding your trading behaviour from your family
  • Concerns raised by family and friends about your trading behaviour

Signs that you may be at risk of physical distress:

  • Neglecting your usual self-care practices, such as exercising, spending time in nature, or getting enough sleep, due to monitoring trades
  • Struggling to fall asleep due to worries about trades going against you

Signs that you may be at risk of emotional distress:

  • Believing that a large profitable trade will solve your financial difficulties
  • Sacrificing time with family and friends to have more time for trading
  • Feeling helpless and depressed due to your trading behaviour

If you have any concerns, please contact us at support@regency.capital. Alternatively you can call on 0203 973 8007. Lines are open Monday to Friday between 8am and 5pm.